Gibraltar has established the Office of the Ombudsman and introduced a Citizens Advice Bureau.
The Office of the Ombudsman was established and is regulated by the Public Services Ombudsman Act 1998. The primary function of the Ombudsman is, in general, the provision of impartial investigations on behalf of citizens who feel unjustly treated through the actions or omissions of the public administration. Corrective action may be recommended if the complaint is justified. The Ombudsman’s mandate is contained in the Ombudsman’s Charter.
The Citizens Advice Bureau was launched in April 2003 and is designed to offer similar services to those available and operating in the UK. The services include the provision of free, confidential, impartial and independent advice on citizen’s rights to services and benefits within the public and private sector in Gibraltar.
During 2004, Gibraltar transposed the EU directive relating to the protection of individuals with regard to the processing of personal data and on privacy rights of that data. The act came into force in 2006. In general, with effect from 1 July 2006, all organisations that process and keep personal information must register with the Data Protection Commissioner. In addition, such organisations must, inter alia, ensure that the data is secureand accurate, for defined purposes only and accessible to those individuals about whom information is held.